Support and Maintenance
Ensure the sound performance of your solutions with end-to-end support and maintenance all the way from your source code to your reports and dashboards, thus guaranteeing the continuous evolution of your solutions!
Custom Visual Support
Ensure that your Custom Visual are up to date, adhere to Microsoft Guidelines, and are completely bug free!
Power Platform Support
We thoroughly test and review your Power Platform Solution to identify latent issues while proactively fixing issues reported
End-to-End Support
Fixing reported bugs and preventing latent issues in your Code, Data Model, all the way up to your Power solution
End User Ticketing
Working with Ticketing Systems integrated in your organization to fix issues reported by your end users
We Practice the Following Cycle
Preventive
- We help identify and correct any latent issues in your implemented solution
- Linting Custom Visual source code to flag and potential programming errors or bugs
- Rigorously testing implemented solutions to ensure that solutions work in every use case
Corrective
- Fix bugs and issues reported by Client End Users
- Communicating and Collaborating with Client End Users
- Working with Ticketing Systems like HubSpot, ZenDesk,etc, integrated in Client Organization
- We Fix issues from Code to Report
- Custom Visual Source Code
- Data Model
- ETL
- Power Platform
Perfective
- Optimize your solution by improving usability and performance
- Microsoft Guideline adherence
- We Review your solutions from the most granular level (Source Code) to the end solution (Power Platform)
- Existing features are delated, updated or modified to refine and improve functionality
- Performance optimization to reduce report as well as visual load time
- Framework and Platform update to ensure accessibility to latest functionalities and updates
Adaptive
- Ensure that your solutions aren’t outdated and kept in line with latest standards
- Updating to latest standards improves and prevents security threats as well
- Platform and Framework update to the latest versions
- Backward compatible updates to ensure least impact on End Users
- Updating Frameworks to latest version
- We ensure that your solution is kept in line with the latest standards
